OPERATIONS LEADERSHIP

FOR MORE TIME, MORE PROFIT, LESS DRUDGERY

Right-Sized Operations Leadership for Ambitious Owners

Your business thrives when you can spend more time in your highest and best use: being an ambitious visionary. It was your bold vision that got you to where you are today and it will be even bolder visions that get you to the next level. 

As Fractional Operations Leaders, we partner with ambitious owners to create more time for visionary strategy, which we then translate into actionable growth. We bring big-tech company operational prowess and rigor to build scalable operations that drive more owner time, more profit, and less drudgery for your team. 

We’re your right-sized operations partner, matching your unique needs with a scalable team approach:

COO / Integrator
Strategic Partner
Lead, Manage, Accountable for Operations Team

Chief of Staff
Task Master, Daily Hands-On Execution

Administrative Assistant
Email, Calendar, Task Management

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Trusted by ambitious owners in finance, B2B services, home services, healthcare, and biotech

More data-driven prioritization

Less wasted time, expense

More automation & software usage

— $5M+ B2B Services

Less time on dead-end ideas

Less wasted time, expense

More quantified growth assumptions

— $25M+ Home Services

More alignment with investors

Less wasted time

More realistic, achievable next steps

— $10M+ Financial Services

Ambitious Owners Wanted

Ideal Business

$5M to $30M in revenue, profitable

Ambitious growth goals

AI curious

Privately owned

Ideal Owner

Eager to shake things up

Prefer a partnership approach

Appreciates a good challenge

Intends to sell / be absent

How we work

We guarantee owners unprecedented clarity into What to do + How to quickly take action

Single
Project

For owners who need a strategic partner to execute a specific project (ex: Hire a fractional CFO, Implement a new process, Build a strategic plan).

We follow your lead on the project timing and invoice based on actual hours.

12-week impact sprint

For owners who want a strategic operations partner who owns making the right impact: more owner time, more profit, less drudgery.

Our proven process follows a 12-week impact sprint: we lead owners through a lightweight planning process to define impact goals, we then execute to achieve the goals, and wrap up by measuring actual impact to inform next steps.

We design the project schedule, complete execution within the 12-week sprint, and invoice based on a flat monthly price.

Fractional COO

For owners who need a fractional right-hand, whether you call it a COO or Integrator (for businesses running on EOS), our team seamlessly takes on operational leadership responsibilities as a partner to the CEO/Visionary.

We design onboarding in partnership with the CEO/Visionary to minimize disrupting the team. We invoice based on a flat monthly price.

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ABOUT THE TEAM

Alicia Diamond is passionate about helping owners achieve ambitious goals with a modern, right-sized team approach.

Her team includes best-in-class operators and subject matter experts, all fractional, and all eager to help owners achieve their goals.

Alicia started her career in SMB as the operating partner for a regional chain of gelato cafes.

She migrated to working in tech, sharpening her operations skills under the scrutiny of world-class investors including Andreessen Horowitz, Founders Fund, Collaborative Fund, Obvious Ventures.

As a COO and Chief of Staff, she led operations across diverse industries: software, financial technology, consumer brands, and manufacturing.

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  • Alicia is a deeply trusted and dedicated executive leader who balances strategic thinking with operational excellence. She is adept at taking a differentiated concept, building out a customer-first solution and scaling the business through its many life cycles. Importantly, she is an expert at bringing others along and negotiating challenging business decisions on behalf of the company. There are few executives who I would trust as much to partner with in a business.

    Thomas W., via LinkedIn

  • As COO, she was the right-hand to the new CEO and played a crucial role in translating [the] mission into a robust operating model that supported the evolved strategy… The impact of such initiatives were data-driven strategic shifts, a highly successful fundraise, and overwhelmingly positive feedback from key stakeholders—including investors, customers, and employees. Her strategic foresight and guidance were instrumental during a period of remarkable business transformation, demonstrating her deep understanding of intricate business dynamics.

    Sara T., via LinkedIn

  • Time and again, I have personally seen her tackle difficult problems that don't have clear solutions. She's the kind of leader who can see the big picture, plan for the future, and then adeptly communicate and execute on those plans to make sure every detail is accounted for. One of our biggest projects involved opening a factory in China. Alicia quickly built close relationships with our colleagues in China and was instrumental in getting the factory up and running in just a matter of months. She is the most organized thinker I have ever met and will often ask questions that make you wonder how she manages to think of everything.

    Liz H., via LinkedIn